Purpose of this policy
JND Transport and Logistics Pty Ltd (ABN 79 702 805 589) is committed to protecting the privacy of personal information we handle. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
By using our website at https://jndtransportco.site, submitting an enquiry or quote request, or engaging our transport, freight and logistics services, you agree to the handling of your personal information as described in this policy.
Who we are
JND Transport and Logistics Pty Ltd is a transport, freight and logistics company based in Melbourne VIC, providing freight movements, cartage and logistics support to businesses and individuals across greater Victoria and interstate.
Personal information we collect
The types of personal information we may collect include:
- your name and, where relevant, the name of the business you represent;
- your email address and other contact details you choose to provide;
- pickup and delivery addresses and site access details relevant to a freight booking;
- details of the goods, timing and service requirements associated with your enquiry or booking;
- billing information and payment records where required to invoice for services;
- records of correspondence between you and us, including emails and form submissions.
We do not ordinarily collect sensitive information (such as health information or information about racial or ethnic origin). If sensitive information is ever required, we will only collect it with your consent or where permitted by law.
How we collect information
We collect personal information in the following ways:
- directly from you, when you submit a form on our website (including our quote form), send us an email, or otherwise correspond with us;
- in the course of delivering our services, such as consignment notes, delivery instructions and site contact details;
- from third parties you authorise to act on your behalf, such as a freight broker or an employee arranging a booking for your business;
- automatically through our website, such as technical information collected via cookies (see the cookies section below).
Where practicable, we will collect personal information directly from you. If we receive personal information from a third party, we will handle it in accordance with the APPs.
How we use personal information
We collect, hold, use and disclose personal information for purposes including:
- providing quotations and responding to enquiries;
- arranging, scheduling and carrying out transport, freight and logistics services;
- communicating with you about bookings, schedules, delays and delivery confirmations;
- invoicing, account management and debt recovery;
- managing our relationship with subcontracted carriers and suppliers;
- meeting our legal, safety, insurance and regulatory obligations;
- improving our website, services and customer experience;
- marketing, where you have opted in or where permitted by law. Every marketing email we send includes a simple opt-out, and you may withdraw consent at any time by emailing ceo@jndtransportco.site.
We will not use or disclose personal information for a secondary purpose unless you would reasonably expect it, we have your consent, or the use or disclosure is otherwise permitted by the APPs.
Disclosure of personal information
Depending on the nature of your engagement, we may disclose personal information to:
- subcontracted carriers, drivers and freight partners engaged to perform work on our behalf;
- service providers who host our website, manage email, or support our booking and invoicing systems;
- professional advisers such as accountants, insurers and legal advisers;
- government agencies, regulators, courts or law enforcement bodies where required or authorised by law; and
- anyone else you authorise us to disclose information to.
Where we disclose personal information to third parties, we take reasonable steps to ensure those parties handle the information in a manner consistent with the APPs and this policy.
Overseas disclosure
Some of our technology providers, such as cloud hosting, email and software suppliers, may store or process data on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information, as required by APP 8.
Cookies and website analytics
Our website may use cookies and similar technologies to make the site function properly, remember your preferences and understand how visitors use the site. Cookies are small files stored on your device by your web browser.
You can usually adjust your browser settings to block or delete cookies. Doing so may affect the functionality of parts of the website. Technical information collected through cookies and analytics tools is generally de-identified and is used to improve site performance and content.
Security and retention
We take reasonable steps to protect personal information we hold from misuse, interference, unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel and providers who need the information to perform their functions.
We retain personal information for as long as it is reasonably necessary for the purposes described in this policy, including to meet legal, tax, insurance and record-keeping obligations. When information is no longer required, and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.
Access and correction
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email ceo@jndtransportco.site. We will respond within a reasonable period. There is generally no charge for a request, however we may charge a reasonable fee where a request is voluminous or complex. If we refuse a request, we will give you a written explanation and information about available complaint mechanisms where required.
Privacy complaints
If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us first so we can investigate and respond. We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly and provide a written response within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, along with the date of the most recent update. We encourage you to review this page periodically.
Contact us
For any questions about this policy, or about how we handle your personal information, please contact:
JND Transport and Logistics Pty Ltd
ABN 79 702 805 589
Melbourne VIC, Australia
Email: ceo@jndtransportco.site
Postal address details for formal correspondence are available on request by email.